Everyone realizes that spreadsheets can be a problem when they’re used in planning and budgeting, but nobody seems to want to get rid of them. What do you advise people to do with them?

Use a balanced approach, understanding where spreadsheets can be useful and where you should avoid them. It’s not practical to try to get rid of spreadsheets altogether. But establish an ongoing review of where they are used in planning and budgeting and a process for identifying the ones that must be replaced because they undermine accuracy and reliability.